Frequently Asked Questions

Pixel pitch is driven by viewing distance: the minimum comfortable viewing distance in metres is roughly equal to the pitch in millimetres. P2–P3 suits indoor lobbies and control rooms, P4–P6 works for retail and stage backdrops, and P8–P10 is standard for roadside and rooftop outdoor screens. Send us your screen size and audience distance and we will size it for you.

Both. You can buy individual modules, cabinets, receiving cards and power supplies as spares, or ask us to quote a complete turnkey screen including structure, control system and commissioning.

All products carry a 1-year manufacturer warranty against manufacturing defects from the date of invoice. Warranty covers replacement of the defective module, card or supply; it does not cover physical damage, water ingress on indoor-rated products, or damage from incorrect voltage.

Stocked items dispatch within 24–48 hours and reach most Indian cities in 3–7 business days. Custom cabinet fabrication and large-volume orders typically take 7–15 working days — we confirm a firm date at the time of order.

Our engineers provide free remote guidance for wiring, receiving-card configuration and Colorlight/Novastar software setup. On-site installation and commissioning is available across India as a paid add-on — contact us for a quote.

COD is available on orders below ₹25,000 to serviceable pin codes. Larger orders are dispatched against advance payment or an agreed part-payment schedule.

Yes. Every order ships with a GST invoice. Dealers, integrators and repeat buyers get tiered volume pricing — write to contact@sparshika.co.in with your requirement for a quotation.

Send us a photo or short video of the fault along with your invoice number. In-warranty failures are replaced free of charge; we ship the replacement first on established accounts so your screen is never down waiting on a return.